Frequently Asked Questions
What size should I buy?
Baeky is all about embracing versatile comfort. Our products are crafted using a soft, stretchy fabric that is designed to fit flexibly over your body. To find the right fit, please refer to our size guide. If you have any further questions, reach out to our customer support at gaze2360@gmail.com.
How long is the current order processing time?
Please allow 2-3 business days for your order to be processed and ready for shipment.
Is it possible to add more items after I have finalised my order?
Unfortunately, we are not able to make any changes to an order after the order has been paid for. We recommend you make another purchase and then email us your order numbers. We will be happy to ship your orders together and refund the shipping fee on the second order.
Are Baeky bras maternity friendly?
Baeky bralettes are wire-free and stretchy, allowing easy adjustment for feeding. This makes them a great choice as a maternity-friendly alternative bralette.
How should I care for my Baeky Pieces?
Check out the washing care here
I have not received my order. What do I do?
If it has been more than a week since your delivery was due, please contact customer support at gaze2360@gmail.com.
Can I cancel or make changes to my order?
If you need to cancel or modify your order, please contact us as soon as possible. While we will do our best to accommodate your request, please note that once an order is confirmed, we cannot guarantee modifications. Orders that have been processed and dispatched cannot be cancelled or modified.
How will I know my order has gone through?
You'll receive an order confirmation email once your order is confirmed. Please remember to check your junk/spam folder. If you haven't received confirmation within an hour, please contact our customer support at gaze2360@gmail.com; they will be able to assist you further with the status of your order.
Can you use the intimates as swimwear?
The bamboo intimates can be worn in the sea, lakes, rivers, and any other natural places to swim. Please avoid chlorine pools or exposure to other chemicals, as this will destroy the natural dyes and bamboo fabric.
What is my order number?
Your order number will be sent to you in an order confirmation email following purchase. If you are having trouble locating it, check your spam folder first. If you still cannot locate the confirmation email, please email us at gaze2360@gmail.com.
What if I received the wrong order?
If you received the incorrect item, please email us at gaze2360@gmail. A member of our team will get back to you as soon as possible. In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item.
When do you ship?
Please allow 1-2 days for your order to process. We ship Monday through Saturday with the exception of Indian public holidays.